No-Show / Cancellation Policy
We at Virden Animal Hospital are committed to providing all our patients with exceptional care. Due to the high demand for appointments, keeping those scarce appointments available and reduce wait times for all patients, Virden Animal Hospital and Shoal Lake Veterinary Clinic has implemented a $100.00 appointment fee for all Equine and Large animal clients that have a no-show or late cancellation. For small animal clients, no-shows and late cancelation will be $100 per surgery appointment and $50 per medical appointment. Late arrivals may result in a $50.00 fee and late pick-ups $20 per 15 min, being added to the invoice.
Three subsequent no-shows, late cancellations, arrivals or pick-ups, will result in pre-paid appointment fees or dismissal from our practice may occur.